Refund & Satisfaction Policy
At ActiveWhite.shop, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a 7-day return policy from the date of delivery.
Eligibility Criteria:
To qualify for a refund:
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Product Usage: We encourage customers to use the product consistently over a 7-day period to allow adequate time for the product to take effect.
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Documentation: To assist our quality assurance team in understanding your experience, please provide a series of daily photographs taken over the 7-day usage period. Consistency in lighting and background enhances the clarity of these images.
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Product Condition: The product must be returned in its original packaging, with no more than 35% of the content used.
Return Process:
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Initiate Return: Contact our customer service within 7 days of receiving the product to initiate the return process.
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Provide Documentation: Submit the 7-day photographic documentation along with a brief description of your experience.
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Return Authorization: Upon review, our team will provide instructions for returning the product.
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Refund Processing: Once we receive and inspect the returned product, a refund will be processed to your original payment method within 7-10 business days.
Important Notes:
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Shipping Costs: Return shipping costs are the responsibility of the customer and are non-refundable.
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Non-Compliance: Returns that do not meet the above criteria may not be eligible for a refund.
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Policy Updates: ActiveWhite.shop reserves the right to update this policy at any time. Please refer to our website for the most current information.